Problems with the Huawei Mate 9 and how to fix them

Huawei’s Mate series is known for its beautiful designs and construction, fantastic displays, and large batteries, all of which makes for a popular range of smartphones. The latest addition to the series, the Huawei Mate 9, continues to bring all of these signature elements to the table, and more, including an upgraded version of the LEICA dual-camera setup from the P9, and a major overhaul of the software experience. If you are in the market for a large display smartphone, the Huawei Mate 9 is definitely one to consider.

• Huawei Mate 9 review
• Best Huawei Mate 9 cases

However, as is the case with any current generation smartphone or tablet, the latest high-end offering from Huawei is not without its issues. Which is why, we’ve rounded up some of the common problems that Huawei Mate 9 owners have faced, and offer potential solutions on how to fix them!

Disclaimer: Not every Huawei Mate 9 will face these issues, and in fact, it is more than likely that you won’t come across of these problems at all.

Quite a few users who use third party launchers, and particularly Nova, have found that the device automatically, often after closing an app, reverts to the default stock launcher of EMUI. Users then have to go into the settings and once again set the third party launcher as the default one.

Potential solutions:

• This seems to have to do with the aggressive RAM management and default battery saving features the tends to kill any apps that are running in the background, including the third party launcher. This is what also causes the notification bug (see below). Until a permanent fix is made available via a software update, there are a few workarounds that can be tried.
• You can try locking it into the Recent Apps list. Some third party launchers, like Nova, won’t show the launcher settings if you are currently using it, so first, set the default launcher to the stock Huawei one. Then open Nova launcher and go to the launcher settings. Press the Recent Apps key and you should see the settings page. Press the small lock icon and lock it in place.
• Nova launcher also has a setting called “Aggressive Desktop.” Enabling this seems to have fixed the issue for some users.
• Quite a few users who use third party launchers, and particularly Nova, have found that the device automatically, often after closing an app, reverts to the default stock launcher of EMUI. Users then have to go into the settings and once again set the third party launcher as the default one.
  Some users have reported that the device tends to randomly freeze, and there are quite a few instances of stutter and lag as well.
  Potential solutions:
  
  • Download the Greenify app from the Google Play Store. Here, you can see a list of applications that are active on waking the phone, and you can then change the settings for these apps, which should help with reduce any slowdowns.
  • A rogue app could be the cause for any stutter or lag. Boot the device into Safe Mode (you can find the instructions on how to do so below) and see if the problem persists. If not, an application is the issue. You can then either delete the last few apps you have may have installed before the problem started, or perform a factory reset and start over, even though that is recommended only as a worst-case scenario, since you will lose all your data.
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