Jawbone users are furious about the lack of customer support

When Jawbone’s first UP wristband malfunctioned for some of its users back in 2011, the consumer electronics company quickly issued an apology and offered full refunds of the activity-tracking wristband.
How things change.
Five years and several rounds of funding later, Jawbone’s customer support has completely faltered. Multiple Jawbone customers have said they’ve contacted Jawbone in recent months or weeks about faulty products and have not received any response. The Verge has tried calling a customer support number several times, and immediately heard an automated message that all circuits were busy, every time.
While Jawbone no longer has any kind of online forum on its own website, the company’s social media pages also show signs of neglect. The last tweet from its @JawboneSupport Twitter handle was on December 21, 2016. One of the exchanges that day occurred between a customer who had requested a replacement Up2 band in October; the tweeter from Jawbone replied that at the time, the company did not have any update for her.
The company’s Facebook page is devoid of company responses or interactions. While Jawbone has continued to post health-related articles from outside publishers, updating its Facebook page as recently as January 19, the comments below each post appear to be possibly hidden from view. A Jawbone Facebook post with 125 comments below it was only partially visible to Verge editors.
“Customer Service?!?!” one woman wrote earlier this month. “Um. Customer service? Wtf,” another wrote. “Jawbone customer services don’t reply,” someone wrote on December 12. Customers have left sad-face emoji on the company’s Facebook page. Also: poop emoji.
On Trustpilot.com, a kind of Better Business Bureau for the online age, the company has slipped to less than a one-star rating.
Jawbone declined to comment when asked about the lack of customer support.
The strange non-response from Jawbone — not to us, but to its customers — is the latest in a series of events that point to a troubled company, ranging from lawsuits to reported buyout offers. In recent months the top product executive and the chief financial officer have both left the company. The Verge has reported that Jawbone is in the process of working on medical-grade technology that it would sell to other businesses; for Jawbone, making that technology viable may not happen quickly enough.

Comments

Post a Comment

Popular posts from this blog

Linktree’s free workaround lets you add multiple links to your Instagram bio

Image
Instagram only gives you one opportunity to link to outside resources inside its photo sharing platform. This might not be a problem for a majority of the users, but for those wanting a little more customization and even more options, it leaves much to be desired. Enter  Linktree , a free tool for Instagram designed to improve traffic to your outside link, be it a blog, portfolio, or store. How it works is fairly straightforward. After connecting Linktree to your Instagram profile, you’ll receive a single link to place in your Instagram bio. Once that link in place, you can customize what it’s linked to within your browser, be it a single website, or a collection of sites you’re looking to direct followers to Say you’re a photographer who’s using Instagram as a marketing tool for your wedding photography. Using Linktree, you can direct Instagram followers to your blog, your portfolio site, and even your other social media accounts. Until now, you would’ve been stuck c...
Read more

EVERYTHING WE KNOW ABOUT THE PIXEL 4, THE MOST-LEAKED PHONE EVER

Image
Google’s  Pixel 3 might have been the  most-leaked phone in history . Long before its unveiling, we knew practically everything about it from unboxing videos, photo comparisons, even a full review of the device. Surely, for the Pixel 4, Google would clamp down on leaks to leave some surprises for its debut on  October 15th , right? Let’s just say, if that was the plan, it didn’t exactly work out. We’ve now seen the Pixel 4 XL from every angle and in three different colors. At least seven different sources have touched this phone, many of them confirming the same specs. We not only know which cameras it’ll have, but also what they may be capable of, including air gestures (go figure). That doesn’t even count information Google has already shared  on purpose. So if you want to know almost everything about the Pixel 4 nearly a month before it’s announced, buckle up. We’ve sifted through all of the rumors and information we can find to compile everything we know —...
Read more

Stable Android 10 starts hitting the Galaxy Note10 and Note10+ (Update: Canada)

Image
UPDATE  1 : 2019/12/16 4:35AM PST Previous rollouts UPDATE  2 : 2020/01/06 2:15AM PST Canada Two weeks after the  Galaxy S10 line received its stable One UI 2.0 build , it’s time for the Galaxy Note10 and Note10+ to get the latest Android flavor. According to a report by  SamMobile , the two late-2019 Samsung flagships are receiving the Android 10 update in Germany, although the rollout is limited to a small group of beta testers. This stable release follows a  five-round beta testing  that concluded just a couple of days ago. Samsung is rolling out the stable build only to its beta testers in Germany to possibly look out for any major bug. Besides SamMobile, the confirmation also comes from  some Redditors  who got the update in Germany just a few hours back. The same Reddit users also mention that Google Pay remains broken even after installing this final Android 10 firmware, although it wasn’t immediately clear how widespread t...
Read more